Support Tools

Contact Bodybugg Support at 1.866.314.9423
or e-mail: support@bodybugg.com


Diagnostic Tools

The following tools will produce a file that is to be sent via email to support@bodybugg.com.

Armband Reset Wizard

This tool will clear the corrupt data from your armband and should allow for successful uploads. Unfortunately, you will lose all data on the armband since the last successful upload.

Steps:

  1. Plug your armband into your computer via a USB cable
  2. Click on the following link and choose "Open" when prompted:
    Armband Reset
  3. Double-click the file that appears and click "Run" when prompted.
  4. Follow the step-by-step instructions included with the Wizard.
  5. Attach the resulting file created by the Wizard to an email and send to support@bodybugg.com.
  6. Login to your bodybugg program and upload your armband. This step will reconfigure the armband with your body parameters.

Diagnostics Wizard

*This tool will not clear the data from the armband. If there is corrupt data on the armband preventing a successful upload, use the "Armband Reset Wizard".

Steps:

  1. Plug your armband into your computer via a USB cable.
  2. Click on the following link and choose "Open" when prompted:
    bodybugg Diagnostics Wizard
  3. Double-click the file that appears and click "Run" when prompted.
  4. Follow the step-by-step instructions included with the Wizard.
  5. Attach the resulting file created by the Wizard to an email and send to support@bodybugg.com.

Firmware Upgrades

Limited Distribution

Not available at this time.

Public Distribution

  1. Plug your armband into your computer via a USB cable.
  2. Click on the "Macintosh" icon above to download the file.
  3. Double-click the "Firmware Wizard" file that appears and click "Open" when prompted.
  4. Follow the step-by-step instructions included with the Wizard.
NOTE: This procedure will erase any data on the Armband.

  1. Plug your armband into your computer via a USB cable.
  2. Click on the "Windows" icon above and choose "Open" when prompted.
  3. Double-click the file that appears and click "Run" when prompted.
  4. Follow the step-by-step instructions included with the Wizard.
NOTE: This procedure will erase any data on the Armband.


Installer

  1. Click on the "Macintosh" icon above to download the file.
  2. Double-click the file that appears and follow the step-by-step instructions included with the Wizard.

  1. Click on the "Windows" icon and choose "Run" when prompted.
  2. Double-click the file that appears and click "Run" when prompted.
  3. After the file downloads, click "Run" at the Security Warning.
  4. Follow the step-by-step instructions included with the Wizard.
NOTE: You will need a Windows Login with Administrative rights to add or remove programs from your computer.


Uninstaller

  1. Click the link above and save to your desktop.
  2. Open a terminal window, which can be found in Finder : Applications : Utilities : Terminal (screenshot).
  3. Type the change directory command to switch to your desktop "cd ~/Desktop"
  4. Now execute the script "sudo sh ./filename.sh" (where 'filename' is name of file)
  5. You will be prompted for a password. Type in an admin account password for the computer.
  6. If all goes well, you will see a screen similar to this.
  • Windows Users

  •     Please use "Add or Remove Programs" from the Control Panel to uninstall the bodybugg     application. Look for "bodybugg® Software" from the list.

    NOTE: You will need a Windows Login with Administrative rights to add or remove programs from your computer.


    Driver Package

    1. Click on the "Windows" icon above and choose "Save" when prompted. Save the folder to your desktop.
    2. Once the zip folder is saved to your desktop, double-click the folder and expand to a different folder on your desktop.
    3. When prompted by the install wizard for the location of the driver, point to the "DriverPackage" folder created in Step 2.


    bodybugg® is a registered trademark of 24 Hour Fitness USA, Inc., registered in the United States Patent and Trademark Office.