BodyMedia General FAQ and Manage Account Information
Does BodyMedia FIT ship outside of the United States? What about Canada?
BodyMedia FIT currently ships throughout the United States and Canada with the exception of the Province of Quebec. Our technology is also available in the UK, Australia and New Zealand through partnerships with distributors in those countries. We regularly assess regional and global demand and update our policies accordingly. Please check back for changes in BodyMedia FIT availability.
When will my order be shipped?
Your order will be processed and shipped within 2 business days of receipt. Please note that we do not ship on weekends or holidays. If you place an order on a Saturday or Sunday, it will be processed the following business day.
How long will it take my order to arrive?
If you purchase at an online retailer, please refer to their shipping policies. For the bodymedia.com online store, we ship Armbands via UPS who does not deliver on Saturday or Sunday. You can choose Ground, Next Day Air and 2-Day Air.
Note - schedule applies to weeks where there are no holidays.
Can I expedite my order in your online store?
You can choose to expedite your order by choosing Next Day Air and 2nd day Air options. Be aware that since UPS does not deliver on weekends and because it takes a day to process and ship your order, you may not want to pay the extra money for expedited shipping. Refer to the table above for approximate delivery times.
Can I choose a carrier other than UPS for my online order?
We exclusively use UPS for Armbands so that we can track them during shipping. You can select USPS for accessories like straps to reduce your shipping costs. If selecting USPS, you will not be able to track your order.
My order is backordered, how can I check on its status?
We will send you a message when we receive your order and another message when your order is processed and shipped. If your order is backordered, there is currently no way for you to automatically check on your order status. You can open a case with Customer Support, who can check and see if your order is being processed. They cannot, however, give you a precise estimate as to when your item will be back in stock.
If we have a backorder situation that affects a large number of individuals, you will receive regular emails from BodyMedia updating you on the status of our out-of-stock situation.
Subscription - Online Data Management
What are the available subscription plans, prices and terms?
There are three subscription plans for the BodyMedia FIT Activity Manager:
Month-to-month at a cost of $6.95 per month
One-year at a cost of $59 (less than $5/month)
Two-years at a cost of $89 (less than $4/month)
If you choose a month-to-month subscription, you will be billed at $6.95/month after your free subscription period ends. There is no time commitment with a month-to-month subscription. If you choose a one- or two-year subscription, you will be billed up front when you select that plan. With a one- or two-year subscription, you may cancel at any time within 30 days of purchase and receive a full refund. If you cancel after 30 days, you will not receive a refund in any amount. Please consult our Terms and Conditions.
Will I be charged sales tax on my subscription?
Certain states (FL, MA, MS, MO, NV, NJ, NY, PA, RI, TN, TX, WA) will charge applicable sales tax on subscriptions.
Can I share my subscription?
No. A subscription cannot be shared by multiple users. The account is personalized with the individual user during account setup. If multiple people share an account the results will be skewed. The graphing and trending will also be skewed if multiple people are uploading to the same account.
I'm on the month-to-month subscription plan, how do I change to the one/two year subscription?
Log in to your account and select the "My Account" button at the top right corner of the website page. On the "My Account" page, look for the "My Subscription" section on the right side of the page and select "Subscription Plans." You will be charged upfront when you choose your new subscription plan and it will go into effect at the end of your current billing cycle.
How do I renew my subscription?
If you have a month-to-month subscription, there's no need to renew. There is no commitment term, and you can cancel your subscription at any time. If you have a one- or two-year subscription plan, your subscription will not auto-renew. You will receive a reminder prior to your subscription expiration date and you can renew or change your subscription plan at that time. If you do not take any action (renewing or changing your subscription), your subscription will be terminated.
How do I extend my subscription if I did not provide billing information during my initial registration?
If you did not provide billing information when you registered your Armband, you will receive a reminder prior to your subscription expiration date and you can choose the plan you'd like to continue on at that time.
Can I suspend my subscription?
No. We currently do not offer voluntary subscription suspensions. You can cancel your account and reactivate a new subscription term at the desired time.
How do I cancel my subscription?
Log in to your account and select the "My Account" button at the top right corner of the website page. On the "My Account" page, look for the "My Subscription" section on the right side of the page and select "Cancel my subscription." Follow the on screen directions within the pop up to cancel. (Make sure your pop up blockers are disabled.)
What happens if I cancel my subscription?
If you cancel your subscription and are on the month-to-month plan your Activity Manager will be accessible for the remainder of the current month. If you are on a one- or two-year subscription plan and cancel your subscription within the 30 day return period your access to the Activity Manager would be accessible for the remainder of your free subscription period. If you are outside the free subscription period your access would end on the date of cancellation. If you are on a one- or two-year subscription plan and cancel your subscription outside of the 30 day return period you will continue to have access to the Activity Manager for the remainder of the subscription plan. See details about cancellation in our Terms and Conditions.
If I do not renew my subscription plan and my account expires do I lose my historical information?
No, all of your historical information is retained and will be accessible again once your subscription is reactivated.
How can I access my Account information?
Log in to your account and select the "My Account" button at the top right corner of the website page.
On the "My Account" page you can change your email address, change your password, alter your password hint, see the status of your subscription, update your credit card information, change your address, check on an order status, review a Customer Support case or review return requests.
I forgot my user name/email address. What should I do?
Your user name is the email address which you used to open your account. If you've forgotten that email address, please contact Customer Support. You can do so by opening a case by clicking here or by calling (888) 850-BODY (2639) from 9am to 5pm EST M-F.
I have forgotten my password. What should I do?
If you've forgotten your password, click on "click here if you've forgotten your password" on the login screen. You will receive a hint that will appear above your login name. If the hint does not help you remember your password, click on the link that says "click here and we will email you instructions for changing your password". These instructions will be sent to the email address registered to your account.
I want to change the email on my account. What should I do?
Log in to your account with the email and password with which you set up the account. Select the "My Account" button at the top right corner of the website page. On the "My Account" page, look for the Settings section on the left side of the screen and please select "Change Email/Password". Follow the on screen directions and remember to select the "Save" button before leaving the page.
How do I update my payment information (address or credit card)?
Log in to your account and select the "My Account" button at the top right corner of the website page. On the "My Account" page, click "Edit Your Profile" under the Support heading in the middle of the page. This section allows you to change the shipping and billing information stored in your profile. Jump to the "Payment Information" by using the navigation bar on the left hand side of the page to change your credit card information. After you make your changes, you will see a summary of all of your changes on a confirmation screen. Hit "Finished" to confirm your changes.
How can I find out the time remaining on my subscription or the subscription length I purchased?
Select the "My Account" button at the top right corner of the website page. On the "My Account" page, look for the "My Subscription" section on the right side of the page and select "View Subscription Details." You will then be able to view your subscription length and the time remaining in your current subscription.
I am currently a subscriber at BodyMedia.com, can I sign up with a Partner Provider?
Yes. You can sign up with a BodyMedia Partner Provider on their site using the same email address and password as you use at BodyMedia.com. Once you have authenticated your account, historical data will be available from the Partner Provider. Your current subscription at BodyMedia will be canceled. You will receive an email from BodyMedia.com confirming the transition to the Partner Provider.
If I sign up with a Partner, will I receive a refund for any payments made to BodyMedia?
If you are on the month-to-month subscription plan you will receive a refund for your most recent subscription payment. If you are on a one- or two-year subscription plan you will only receive a refund if you sign up with a Partner within the first 30 days of purchase. If you sign up with a Partner after 30 days you will not receive a refund and the remaining subscription time will be forfeited.
I am signed up with a Partner Provider, can I login at BodyMedia.com?
No. You need to login at the Partner Provider website to access your account and Activity Manager.
Can I use my existing Armband with a Partner Provider?
Yes. You can use your existing Armband with any BodyMedia Partner Provider. Click here for a list of qualified Partner Providers.
Will the bodybugg Armband work with a partner?
No. The bodybugg® is exclusive to 24 Hour Fitness and only works with their software.
Does my data reside with the Partner Provider or BodyMedia?
Will I lose data by switching Partner Providers?
No. You can retain your data as long as you use the same email address.
I want to end a Partner Provider subscription and sign back up with BodyMedia.com
You need to cancel your subscription with the Partner Provider. Once that is completed, contact BodyMedia Customer Support.
I purchased an Armband via a Partner Provider. What are the warranty and return terms?
Each BodyMedia FIT Armband comes with a full 1 year warranty with a proof of purchase. Please consult your place of purchase for return terms.
Can I use the BodyMedia FIT Mobile apps and Panasonic VIERA Connect App when signed up with a Partner Provider?
Yes. Use the same email and password as you use on your Partner Provider subscription to access the BodyMedia FIT Mobile App and Panasonic VIERA Connect App.
What is the difference between the BodyMedia FIT Activity Manager and Partner Provider Activity Manager?
Each Partner provides unique benefits such as tailored feedback, food databases, etc. These are customized by each Partner specifically for their user base.
Why did www.gowearfit.com change to www.bodymedia.com?
BodyMedia makes a technology platform that provides real time knowledge of your body to help you achieve your weight management goals. We shifted to www.bodymedia.com to better communicate our message and the benefits of our products. You can use SenseWear WMS and GoWear fit Model MF Armbands with the BodyMedia FIT Activity Manager located at www.bodymedia.com.
What's the difference between BodyMedia FIT and GoWear fit?
BodyMedia FIT is the new name for GoWear fit. The colors of the Armband have changed, but the functionality, the software and the features are exactly the same.
What's the difference between BodyMedia FIT and the bodybugg®?
Both devices are manufactured by BodyMedia, Inc. The bodybugg works the same as the BodyMedia FIT with slightly different features and a different software program managed by our partner 24 Hour Fitness. To compare the products side by side, click here.
What ages are supported by the BodyMedia FIT system?
The energy expenditure measurements are validated for children, teens, adults, and seniors. However, at this time, the BodyMedia Website only allows users age 13 and over.
What BMI ranges are supported by the BodyMedia FIT system?
The energy expenditure measurements are validated for individuals classified by the BMI scale as underweight, normal, overweight, and obese (class I and II).
Is the BodyMedia Armband a medical device?
This determination is dependent upon regulatory requirements in each country.
In the United States, the product is FDA regulated and development follows industry standard practices for development and testing of medical devices (GMP). The product is a Class II medical device, exempt from the requirements for a pre-market notification 510(k). The product is registered with the FDA as 513(g) Number C030022, regulation 21CFR8901925, FDA Product Code IKK.
In Canada the product is not considered a medical device.
PC Computer requirements:
PC with USB Port
Windows XP (32 bit), Windows Vista (32 bit and 64 bit), Windows 7 (32 bit and 64 bit), Windows 8 (32 bit and 64 bit)
256 MB RAM or higher (Windows XP) or 1GB RAM or higher (Windows Vista and Windows 7)
Internet access (high-speed strongly recommended)
User with administrative rights to computer
Internet Explorer version 7.0, 8.0, or 9.0, Google Chrome version 17.x, or Firefox version 10
Required Plug Ins: FREE Adobe Acrobat Reader
Mac Computer requirements:
Mac with USB Port
Mac OS X v10.5, X v10.6, X v10.7, or X v10.8 on the Intel platform
Internet access (high-speed strongly recommended)
User with administrative rights to computer
Safari 4.0 or 5.x, Google Chrome version 17.x, or Firefox version 10
Required Plug Ins: FREE Adobe Acrobat Reader
Is BodyMedia FIT compatible with a Mac?
Yes, a Mac running with an Intel processor is required to run the BodyMedia Armband Drivers. You can easily check your Mac to make sure your system will be compatible by performing the following steps:
In the Finder, choose "About This Mac" from the Apple menu.
Look at the Processor line to see which kind of processor is in your Mac. If your OS version is 10.5 or 10.6 and the processor line includes Intel, the BodyMedia Armband Drivers will work on your system.
What Internet browsers can I use with the online Activity Manager?
You must use Internet Explorer versions 7.0 or 8.0, Chrome version 10, or Firefox version 4 on Windows. You must use Safari 5.0 on Mac OS X. Using other internet browsers may result in problems using the site.
The Activity Manager will not work with Internet Explorer 6.0. You must upgrade your Internet Explorer to access the Activity Manager. You may upgrade your Internet Explorer here. However, the Activity Manager does not yet work with Internet Explorer 9. If you use this browser, please follow this link from Microsoft Knowledge Base to make your browser function like Internet Explorer 8. It will switch your compatibility view in IE9: http://support.microsoft.com/kb/956197#2
Can I use the Activity Manager if I have dial-up internet connection?
Yes, the program can be accessed using a dial-up internet connection. It should be noted that interactions may be drastically slower than with a high speed connection.