BodyMedia FIT iOS^® App Support
 

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• How can I find out how much power I have left on my LINK Armband using my BodyMedia FIT app?

  If you have a LINK armband, you view the upper left corner of the app to see your Armband battery status. Don't forget to charge your armband since you no longer need to use the USB to upload data to your BodyMedia account.

• Will the Mobile App work on an iPad?

  Yes. Please see the list of supported mobile devices here.

• Will the Mobile App work on an iPod Touch?

  Yes. The Mobile App will work on iPod Touch 3rd generation or higher. Please see the list of supported mobile devices here.

• Will the Mobile App work with my non-Bluetooth^® Armband (Armband Advantage)?

  Yes. You will be able to view a snapshot of your Activity Manager Dashboard based upon your last upload. You will also be able to log your meals. For a list of the features available for the mobile application please click here.

• How can I download and install the Mobile App?

  iOS mobile devices: To successfully install the Mobile App for iOS, please follow the steps below:

  1. Launch "App Store" on your iOS mobile device.
  2. Click on the Search icon and search for "BodyMedia".
  3. Click on the "BodyMedia FIT" application from the search results.
  4. Click on the "Free" button then click on "Install".
  5. You will need to put in your account password to proceed with the installation.
  6. After the application is finished downloading it will be ready to use.
• Does the BodyMedia FIT App include all of the features in the online Activity Manager?

  No, some features are not available. Certain items are only accessible in the online Activity Manager. For more information on the Mobile application features with please click here.

• My armband won't turn on.

  If your armband does not turn on, remove the Armband from your arm and press the Armband Status Button. If neither the battery nor memory indicator lights flash, plug the Armband into your computer with your USB cable to charge it.

  After at least 15 minutes pass, push the Armband Status Button again to check the status of your Armband. If this does not solve the problem, please contact Customer Service.

  Note that this is a common problem for LINK Armband users who use their app to perform wireless uploads and do not plug in their Armband frequently to sync data. If you are a LINK user who users the app to wirelessly upload data, periodically monitor the battery status indicator on the top left of your app to alert you when to charge your Armband.

• I received a message saying "Internet Not Available" but I have a good network connection, what is wrong?

  You may experience this message when the mobile device does have an internet connection, but it cannot access our servers at the moment. Please try again later or contact Customer Service if the problem continues. You can do so by opening a case by clicking here or by calling (888) 850-BODY (2639) from 9am to 5pm EST M-F.

• Why was I unexpectedly logged out of the App?

  This can happen when your credentials cannot be verified by communications to our server. This will also happen if you unlink your mobile device from the preferences page within the Activity Manager and try to continue using the App.

• I typed valid credentials on login but the App says invalid Username and Password?

  Please make sure your Internet connection is available with good signal strength and then try again.

• I accidently clicked "Unlink" on my mobile device. How do I re-link my mobile device and Activity Manager?

  To re-establish a link between the Mobile App and your Activity Manager account, please log out of the Mobile App, then log back in. Once you successfully login, your connection should be reestablished.

• The data collected in the Activity Manager does not match the information collected by the Mobile App.

  The website runs complex statistical algorithms that take the Armband data and compute your calories. This algorithm also uses the historical data in your account to personalize this calculation even further. When using the Mobile App, you see up to the minute calorie values displayed. The Armband contains a condensed set of algorithms that can calculate calories and send them directly to the Mobile App every minute. Because the full power of the web server is required for the most complete analysis of your Armband data, small differences can occur in the calories between the Mobile App and the Activity Manager.