BodyMedia FIT Activity Manager
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• Why is there already a calorie burn showing for today when I just got started?

  Regardless of what time of day you start wearing your Armband on your first day, the system gives you credit for the entire day. When you set up your Armband, you are asked for body parameters like gender, age, weight, height etc. The system uses these parameters to estimate your burn for the entire first day up until from midnight until you get start wearing the Armband. This will happen any time your Armband is off of your body, but it gets more accurate the more you wear your Armband. These estimates assume you are at rest.

• I forgot my user name or password. What should I do?

  Your user name is the email address which you used to open your account. If you've forgotten your that email address, please contact Customer Service. You can do so by opening a case by clicking here or by calling (888) 850-BODY (2639) from 9am to 5pm EST M-F.

  If you've forgotten your password, click on "click here if you've forgotten your password" on the login screen. and you will receive a hint that will appear above your login name. If the hint does not help you remember your password, click on the link that says "click here and we will email you instructions for changing your password. These instructions will be sent to the email address registered to your account.

• I want to change the name and email on my account. What should I do?

  Log in to your account with the email and password with which you set up the account. Select the "MY ACCOUNT" button that is located on the left hand side of the first line of type at the top right corner of the screen. On the My Account page, look for the Settings section on the left side of the screen and please select "Change Email/Password". Follow the on screen directions and remember to select the "Save" button before leaving the page.

• How can I add activities that I did when I was not wearing my Armband?

  First sync your Armband and upload your data. Go to the day in which you have had the Armband off for at least 30 minutes. To manually enter activities into the Activity Manager use the "Edit Off-Body" option located in the Calories Burned drop down. This option will only be available for times that you did not wear your Armband for more than a half hour (and that time does not fall in the period you setup for sleeping).

  From this option you will be able to add many different activities during which you did not wear your Armband, such as swimming. You can also choose to select "I did the same as" a certain time range on a different day. If you don't want to select specific activity, you can select a period of time in which your activities was similar to the off body time you are trying to capture.

• Can I turn off Feedback?

  Yes. You can turn feedback off under the Settings tab in the Preferences section. Disable the FIT coach and all of your feedback will be turned off until you want it back.

• What are Personal Bests?

  Personal Bests represent the history of each time you achieved a new record high for some of the measurements tracked in the Activity Manager - calories burned, steps, moderate activity time, vigorous activity time, or sleep. You'll be notified each time you reach a new Personal Best. If you choose, you can post your Personal Bests to your Facebook wall by clicking the Facebook icon from the dashboard of your Activity Manager.

• My Personal Bests are not updating.

  Personal Bests are determined only when a new personal best is achieved. For example:

  • If you have previously had 3 bests of 1000, 2000 and 3000 steps, then you reach a new best of 4000 steps, you will receive a notification that you reached a new Personal Best of 4000.
  • This will now make your personal bests 2000, 3000 and 4000.
  • If on the next day you reach 3500, you will not have achieved a new Personal Best because 3500 is less than 4000.
  • The only way to achieve a new Personal Best on this Step Measurement is to go above 4000.

  This is how the Personal Bests for all categories are calculated.

• I cannot see any of the graphs in the Activity Manager.

  It is possible that your Adobe Flash plug-in on your PC has become corrupt or disabled. Click here to update to the most current version of Adobe Flash.

• I click on a link such as 'Add Weight Measurement' or 'HELP' and nothing happens.

  Your browser pop-up blocker may stop some parts of the Activity Manager from appearing in new windows.

  • Some browsers will allow you to temporarily bypass pop-up blockers by holding down the control key when you click buttons and links.
  • Configure any pop-up blocking software or tool bars to allow pop-ups for the BodyMedia website.
• I'm receiving a Web Communications Error. What do I do?

  If you're receiving a Web Communications Error, click for troubleshooting.

• I'm receiving an Armband Communication Error. What should I do?

  If you're receiving an Armband Communications Error, click for troubleshooting.